Terms & Conditions

By purchasing from Babyoka you agree to be bound by our terms and conditions.

Inspection of goods on receipt

All goods must be inspected on receipt. Any damage in transit, faults or missing contents must be reported to us by email within 48 hours of delivery. After this time we will not be able to accept any claims.

Product Instructions/Operating manual

All items should come with a manufacturers handbook or instruction guide. Please ensure that prior to using or assembling your item you take time to read the full detailed instructions. It is particularly important in the case of pushchairs that you are fully aware how the mechanism for opening and folding the pushchair operates. Failure to read the manual may result in damage occurring or a fault arising that is due to improper use and this will not be covered under the warranty, for full details of item warranty please see specific section.

What happens if my parcel is damaged in transit?

All of our parcels are covered by Parceline insurance and whilst every care is taken with your parcel, occasionally an item may be damaged in transit. All goods must be inspected on receipt. If on opening your item you find that it is damaged, is missing contents or faulty please contact customerservices@babyoka.co.uk stating your order number, date ordered, delivery address & details of the product fault, any shortage and/or damage. For all items dispatched by Parceline we must be notified by email within 48 hours of receipt of your item if the item is damaged or faulty or has missing contents. No exceptions will be made whatsoever. All items sent by Parceline are covered by Parceline insurance and any items damaged in transit will be collected free of charge. A replacement will then be dispatched to you immediately free of charge. If we do not have the item in stock, you will be refunded in full within 48 hours.

What happens if I receive an incorrect or incomplete order?

Please advise us by email as soon as possible after delivery. We will then investigate the matter and try to resolve the matter as quickly as possible and offer you a satisfactory solution. Please include as much detail as possible to enable us to resolve the problem.

What should I do if a component part ( e.g a fitting for the item )or the instruction manual are missing?

On some rare occasions there may be a small part missing or damaged or the instruction manual may be absent. By small part we mean an item such as a screw or attachment or part of a fixing kit or an accessory to the main item. Please email us and we will arrange to send a replacement part out to you as quickly as possible. Please note we may have to request this direct from the manufacturer. You will be advised of an estimated time scale to resolve the matter. If sending a replacement part is not acceptable, we will arrange to exchange the item. We will need to collect the item from you and then send out a replacement.

Cancellation of Order

If you wish to cancel an order, this can be done anytime up until it is collected by our courier . If the parcel has been collected by our courier before we receive notification of cancellation you will be refunded minus the delivery and insurance charges. Please note that all cancellations must be made by email as we are unable to take them over the phone to ensure that all relating correspondence is documented, please email customerservices@babyoka.co.uk.

Cancellation rights/acceptance of goods

You will inspect the products within a reasonable time after they have been received by you. You will be deemed to have accepted the goods unless you notify us under your right to cancel the order (below)within 7 working days of receipt or you notify us as per out terms and conditions that the item is damaged or faulty on receipt. If you do not take this action within the time that we have outlined then we will consider the products being as fit for their purpose, of satisfactory quality and as being as described. We will not accept any rejection or cancellation at a later date.

Under the distance selling regulations you have a cooling off period of seven working days to enable you to examine the goods supplied.During that time you may cancel the order in writing via email. Please email customerservices@babyoka.co.uk and you will be given a RMA (return merchant authorisation number). If you do wish to cancel your order the goods must be returned in full ,including any accessories ,unused and in all of the original packaging, in a re-saleable condition. You must take reasonable care of the goods. We will not deem that you have taken reasonable care of the goods if they have been used in any way. Should you decide to return the item to us you will be responsible for the return postage charge and the postage charges that we have incurred in sending the item/s out to you. We will arrange for our courier, Parceline, to collect the item from you and to return it to us. If a collection is arranged and you are not at home as arranged a £5 fee will be charged for the aborted collection. This does not affect your statutory rights. Once the goods have been returned to us and checked to ensure that they are complete, un-used and fully resalable, we will refund you within 7 days minus the postage costs incurred in sending out the parcel to you and returning it to us (depending on the weight and dimensions of the item this will vary please email us for full details of the charges that will be deducted in your particular case).

Exceptions to the right to cancel

An order cannot be cancelled on these terms if you have used the goods in any way, or in the case of self assembly furniture items, started to assemble them, unless they are faulty. If an order of furniture is delivered to you and assembled in your home by the manufacturer or a carrier company employed by them, then you are considered to have accepted the items when you sign to say that you have received them and they are satisfactory. We do not accept any returns on any personal care product if the seal has been broken on the packaging.

Faulty items at the point of sale

Where goods are faulty on receipt we will arrange collection from you and offer either a full refund or replacement item. Please notify us at customerservices@babyoka.co.uk and include all order details date purchased and delivery address.

Pricing

We try very hard to ensure that all of the pricing information shown on our website is accurate. Rarely an error may occur and goods may be wrongly priced. If we discover there has been an error with the pricing of any item then we will contact you prior to dispatching the order to notify you of the error. You will be asked if you wish to cancel the order or to proceed with the order at the correct price. We will not be obliged to supply goods at the incorrect price.

Price Match

We will endeavour to match the price of any other website that has the identical item in the identical colour in stock for immediate delivery, but do not guarantee that we will price match every request.