Security Centre
Secure certificate
The Babyoka online store is protected by a Thawte 123 SSL certificate providing 128bit encryption for your online transactions. Through SSL encryption, the certificate assures that information is kept private
between our web server and your web browsers.
Orders
When we receive an order from you we will validate the order and ensure
that the payment method used is valid and that the payment has been processed and
approved by the relevant processing system. When your order has been validated you
wil receive a confirmation email confirming acceptance of your order.
Should the product that you require be out of stock then you will be offered an
alternative product or a full refund.
VAT
All prices shown are in pounds sterling and on all products the price shown is inclusive of VAT at 17.5%.
Exceptions are child car seat (5% vat included) and baby/child clothing / muslin squares / nappies & accessories etc (no vat).
Our VAT registered number is 891 8856 59
Payment
Payment by phone - We accept payments from all major credit
and debit cards except American Express. Please call the telephone sales hotline
on 0870 200 30 99.
Please note that this is a sales line only and should only be used to purchase items.
If you have a general enquiry please call customer services on 0871 200 15 33.
Please ensure that you have all item details and
codes of your order before you call, so that we can process your order swiftly. Cards
that we accept are the main debit and credit cards, VISA, MASTERCARD, SWITCH, SOLO, MAESTRO
and ELECTRON.
If you have already gone to the checkout before you decide on
the payment method then please print off a copy of the order and this can then be
used when you call us to make the payment.
Bank payment – if you choose to pay by this method please follow the checkout
prompts and this will direct you to the bank payment processing form where you will
need to enter the relevant details.
We will charge your card for payment at the time that your order is placed.
These are the only payment methods we accept and do not accept postal orders or
cheques.