Security Centre

Secure certificate

The Babyoka online store is protected by a Thawte 123 SSL certificate providing 128bit encryption for your online transactions. Through SSL encryption, the certificate assures that information is kept private between our web server and your web browsers.

Orders

When we receive an order from you we will validate the order and ensure that the payment method used is valid and that the payment has been processed and approved by the relevant processing system. When your order has been validated you wil receive a confirmation email confirming acceptance of your order.
Should the product that you require be out of stock then you will be offered an alternative product or a full refund.

VAT

All prices shown are in pounds sterling and on all products the price shown is inclusive of VAT at 17.5%. Exceptions are child car seat (5% vat included) and baby/child clothing / muslin squares / nappies & accessories etc (no vat). Our VAT registered number is 891 8856 59

Payment

Payment by phone - We accept payments from all major credit and debit cards except American Express. Please call the telephone sales hotline on 0870 200 30 99. Please note that this is a sales line only and should only be used to purchase items. If you have a general enquiry please call customer services on 0871 200 15 33. Please ensure that you have all item details and codes of your order before you call, so that we can process your order swiftly. Cards that we accept are the main debit and credit cards, VISA, MASTERCARD, SWITCH, SOLO, MAESTRO and ELECTRON.

If you have already gone to the checkout before you decide on the payment method then please print off a copy of the order and this can then be used when you call us to make the payment.

Bank payment – if you choose to pay by this method please follow the checkout prompts and this will direct you to the bank payment processing form where you will need to enter the relevant details.

We will charge your card for payment at the time that your order is placed.

These are the only payment methods we accept and do not accept postal orders or cheques.