Returns Policy

We are confident that you will be delighted with any product that you purchase from us. If you are unhappy with the contents of your order please contact us as soon as possible to allow us the opportunity to resolve the problem with you.

If, for any reason, you wish to return the product to us you have 7 days from the day following delivery to return a product to us. You must contact us by email WITHIN 7 DAYS of item being delivered to obtain a Return Merchant Authorisation Number (RMA).

All items MUST BE UNUSED, REPACKED CORRECTLY IN THE ORIGINAL PACKAGING & TOTALLY RE-SALEABLE. WE will then arrange for our courier to collect the item & return it to us. The customer will be totally responsible for all postage costs incurred in sending the item out to them and returning the item to us.

Upon receiving the returned item we will check & inspect the goods. ONLY IF THE GOODS ARE IN EXACTLY THE SAME CONDITION AS WHEN THEY WERE DISPATCHED will we refund you ( within 7 working days ) in full less postage costs incurred in returning the parcel to us.

These costs will vary depending on the item, please email to obtain a postal quote.

Please note that our decision on the condition of the returned goods and the refund to the customer is final & NO EXCEPTIONS WILL BE MADE WHATSOEVER IF THE RETURNED GOODS ARE NOT IN EXACTLY THE SAME CONDITION AS WHEN THEY WERE DISPATCHED.

N.B. We do not accept returns on any car seats, car booster seats or personal care items. This does not affect your statutory rights.

Please note that for self assembly items we can not accept return of these goods once they have started to be assembled unless the product is faulty. This also applies to any personalised products. This does not affect your statutory rights.

Guarantee

All of our products carry the manufacturers 6 month guarantee for defects in manufacturing and or materials. The guarantee period commenced when the item is received by you. This does not cover accidents, misuse, neglect or when instructions for the product have not been followed. It also does not cover fair wear and tear. All goods should be maintained in line with the manufacturer instructions. The warranty is only valid for the original owner. The use of kiddiboard , buggy board or similar may invalidate the warranty on the pram or pushchair.The statutory rights of the purchaser are not affected by the warranty.

What happens if there is a fault with the product I purchase?

Occasionally a product may develop a fault whilst it is under the guarantee period. Initially the fault needs to be reported to our after sales team at customerservices@babyoka.co.uk. We will then log the fault details. It is always helpful to us if you are able to record faults digitally on a camera. Sending these pictures with your email regarding the fault, will enable us to assess the matter thoroughly and to assist you in processing and resolving the matter as quickly as possible. This also ensures that we have the fault and correspondence documented if required for future reference.

Normally when a fault develops whilst the item is under the guarantee period there are two options:

1. To send a replacement part out to you

2. To collect the faulty item and return it to the manufacturer for them to investigate the problem and to decide how best to resolve.

If the second option is chosen we can normally arrange for the item to be collected from you. In all cases the product must be securely boxed and packed prior to collection, with a letter stating the exact nature of the fault securely placed inside the box with the product and a piece of plain paper securely attached to the outside of the box with all of your details written on it. (Full details will be provided by our customer service advisor prior to collection)

All products that have a fault are returned to the manufacturer for them to investigate the fault and they will then decide if the fault is covered by the warranty. If this is the case then they will repair the product or replace as necessary. In some cases the manufacturer may determine that the fault with the product has been caused by customer misuse and in this instance the repair cost must be met by you the customer. We are bound by the decision made by the manufacturer regarding the repair as they have expert knowledge in their product field and are best placed to make this decision.

In some cases, the fault may be resolved by sending out a spare part to the customer during the 6 month guarantee period. This will be done free of charge for manufacturing defects. After this time should a spare part be required we will probably be able to supply it (depending on part and manufacturer) but a charge will be applied for this service depending on the part required.

Please note that an exchange or refund will only be offered if the item cannot be repaired or it is not considered viable by the manufacturer to repair the item.

Product Description and Details

We take great care to ensure that the detailed description that we give is as accurate as possible. To the best of our knowledge all of the information that we have used on our website is correct. However due to product development, design and specification changes these may vary from time to time. Although we take great care with the pictorial representations of the product the limitations in the process mean that we are unable to guarantee that the colouring matches that of the original product. Please note that the name given to particular product is not necessarily representative of the colour. If you are unsure about any item then please email us and we will do our best to answer your query. We reserve the right to change the specifications of products on our site without prior notification.

Some products such as cots and cot beds are made from wood. Wood is a natural product and therefore each item is unique and there will be variation in the grade and shade of wood used and the varnished finish of the item.

All colours, sizes and weights shown are intended to be used as a guide. Representations of colours are approximate due to the limitations of photographic and calibrations of different output devices.

Product specifications

All products that we sell conform to the required British specifications for that particular product.