Customer Service

Once you have placed an order with us, if you should need to contact us please email customerservices@babyoka.co.uk or call us on 0871 200 15 33. Please include your query, order number, item ordered, date ordered and delivery address; this will enable us to answer your query as quickly as possible.

These emails are answered by our dedicated after sales customer service team who will be happy to assist you should you have a query or problem regarding a purchase that you have made from us. They will endeavour to answer your email within 1 working day of receipt. This system of directing the after sales queries to our team of support staff is so that your query can be dealt with as fast and efficiently as possible. This system also ensures that all of the correspondence is documented and ensures that we can resolve any issues that arise as soon as possible. Please note that the after sales customer service team are dedicated to resolving after sales queries and that should you call our sales office you will be directed to the email support system that we have established specifically to process these queries.

Price match feature plus

We will endeavour to match any price on any “like for like” product found on another website. Please note that all of our prices include VAT and free mainland delivery. Please click here to fill in our price match form.

Resolving any problems and complaints procedure

We are committed to our aim of 100% customer satisfaction which is very important to us.We are driven to ensure that we resolve any issues that may arise with any purchase you make from us, to you our customers satisfaction. We believe that we offer unrivalled customer care to every customer.

In the first instance if there is a problem with the item you have received or you feel that the service we have provided is unsatisfactory then please email us at customerservices@babyoka.co.uk We will then do our very best to ensure that we provide you with a satisfactory resolution to the problem you have experienced. We normally find that through good communication and our desire to work through any problems, we are able to resolve matters at an early stage and in a quick and efficient manner. However if we have been unable to resolve the matter with you or you feel that the service has been unsatisfactory, or your treatment has been unjust, then you can lodge a complaint that will be dealt with by a director of our business. In this situation we would either ask that you email us or address your concerns in a letter to us. It would be helpful if you can include as much detail as possible regarding the exact nature of the complaint. This will enable us to ensure that when the matter is investigated we are able to pursue all avenues and to complete a full through investigation. We will acknowledge receipt of the complaint and also advise the timescale for our response to allow us to fully investigate.

Our postal address

Our address for correspondence is:
Unit 24,
Marsh Land Industrial Estate,
Hayle,
Cornwall,
TR27 5JR